Returns & Exchange

Refund and Exchange Policy

Returns and Refunds

We strive to provide you with the best shopping experience. Please review our refund and exchange policies below:

  1. Final Sale:

    • All sales are final and non-refundable.

  2. Eligibility for Returns:

    • Returns are accepted only if reported within 72 hours of delivery.
    • You must provide the original proof of purchase receipt emailed at the time of purchase.
    • Share proof (pictures or videos) of defects or issues via WhatsApp to support your return claim.

  3. Conditions for Exchange:

    • Exchanges are only available in the following cases:
      • Incorrect size delivered (excluding customized products).
      • Defective, damaged, or incomplete products.
      • Incorrect product delivered.
    • Sale items are not exchangeable unless the incorrect product was sent.

  4. Ineligible Returns/Exchanges:

    • Products are not eligible for return or exchange for the following reasons:
      • Change of mind or deciding the item is no longer needed.
      • Cancellation unrelated to a technical issue.
      • Dislike after opening the package.
      • Products purchased with special discounts as a favor.
      • Custom-sized outfits or bridal wear/formal attire.
      • Violation of care instructions, tampered, or damaged items.

  5. International Orders:

    • Customers must pay duties or taxes as required by their country.
    • Orders uncollected from shipping agencies due to unpaid duties are non-refundable.
    • Return labels cannot be provided for international clients; items must be sent via a courier recommended by our team.

  6. Procedure for Returns and Exchanges:

    • Initiate your request through our official WhatsApp number. Provide the following:
      • Your order number, name, email address, and phone number.
      • Clear pictures or videos supporting your claim.
    • Our customer care team will evaluate your request and respond if the claim is deemed valid.

  7. Shipping Costs:

    • Customers bear the shipping cost for returns or exchanges.

  8. Return Address:

    • Approved returns must be sent to the address provided by our customer care team via WhatsApp.
    • Returns sent to incorrect addresses will not be processed.

  9. Refunds:

    • Refunds are processed only for the item price, excluding shipping costs.
    • Refund processing time: 8–12 business days after receipt and inspection of the item.
    • Refunds are only valid after the returned item is received and verified at the correct address.

  10. Disputes and Chargebacks:

    • Disputes/chargebacks are valid only if complaints are registered via WhatsApp with supporting evidence.
    • Refund requests cannot proceed without the return of the item.

  11. Acknowledgement Clause:

    • Once an order is acknowledged via WhatsApp, it is non-refundable and non-exchangeable.

Additional Policies

  • Delivery Timeline: Orders are typically delivered within 1 to 4 weeks.
  • Address Changes: Address change requests are not accommodated after an order is placed.
  • Custom Orders: Customers ordering bridal or formal wear may request pre-dispatch pictures but cannot request refunds or exchanges.

For any inquiries or to initiate a return/exchange, contact our customer care team:

We value your satisfaction and are here to assist with any concerns.